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Send a message

support@independentlivinggroup.com

01476 851 328

FAQ

How do I log in?

Once you place your order and payment, if necessary, is received our team will get to work on setting up each learners account. Each person will then receive welcome emails containing their individual login credentials.

Can I pay for individual courses?
The most cost effective way to purchase additional courses is through one of our packages, however if you wish to purchase them separately each course is £8.50.
What to do if you haven’t received your welcome email yet?

All new orders are completed within 3-5 working days. If it has been longer than this and you still haven’t received anything please email support@independentlivinggroup.com.

How do I make payment? 

When you place your order you will be given an order number, please use this number as a reference when paying via BACS. Our bank details are provided at checkout, via email and in the attached emailed invoice. 

Will I get a certificate?
Yes, when you complete a course you will be able to download the certificate for this from your dashboard under the menu title “View Certificates”.
I am from a Support Organisation. Can we set up a bespoke package with ILG Academy? 

Please contact support@independentlivinggroup.com to look at how we can support your organisation.

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